Training for certified Human Centred Design Engineers TÜV®
According to ISO 9241-210, -220
When you finish this training, you will learn how to use human-centred methods to improve overall quality of your system, for example, by:
- Increasing the productivity of users and the operational efficiency of organizations;
- being easier to understand and use, thus reducing training and support cost;
- increasing accessibility
- Improving user experience;
- Reducing discomfort and stress;
- Providing a competitive advantage, for example by improving brand image;
- Contributing towards sustainability objective
Topics:
- Basic of human centred design for management and implement following ISO 9241-210, -220
- Introduction to ISO 9241 family
- Overview of ISO 9241-210, -220 core content
- Principle of human centred design process and quality in practice
- Management and implement of human centred design process (HCP 3 and HCP 4)
- Human centred design process in organization (HCP 2)
- Strategy of human centred design (HCP 1)
- Conformance assessment of capability of human-centred design
- Case study, role play exercise and discussion.
Target group
Persons for institutionalizing human centred design in an organization, who need to specify, assess and improve human centred design in an organization: Product Managers, Product Designers, Quality Managers, Process Improvement Professional
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