Basics of Quality Management
Basic training quality management acc. to ISO 9001:2015
Quality is essential for developing and providing goods and services. To increase customer satisfaction, internal processes can be improved with the help of systematic tools. In the training course “Basics of Quality Management” you will learn all essential basics concerning the topics quality, customer-, process- and target-orientation, standard requirements and about their practical implementation.
Topics:
- Objectives and benefits of quality management systems (QMS)
- Basics, terms, roles and responsibilities in quality management
- Principles of quality management according to ISO 9001:2015
- Process management model of ISO 9001:2015
- Other relevant standards
- Fundamentals of integrated management systems (ISO 9001, ISO 14001, ISO 45001)
Target group
Employees, Manager, Executive Manager; Employees to be trained for the function as Quality Manager, Quality Representative or Quality Auditor
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