The ISO/IEC20000 Auditor course provides an effective learning environment for anyone interested in learning how to conduct the ISO/IEC20000 process audit. The course introduces both theoretical and practical knowledge to course participants. They will learn how to conduct ISO/IEC20000 process audits on their own IT organization as well as provide knowledge support within their own IT organization. An interactive approach is used combining lecture, discussion and exercises.


  • Recognize and understand the key concepts of ISO/IEC20000
  • Prepare participants for the itSMF ISO/IEC20000 Auditor exam
  • Understand the working of the ISO/IEC20000 processes and the potential benefits
  • Identify bottlenecks on process control and provide positive remedial action

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Patrick Mohr

T: +43 (0)5 0454-8163


Training units: 16

Course fee: see course details - On request | Location: Turkey & Greece | Please note that this training course is offered as inhouse training.

Requirements: An ITIL Foundation certificate and preferably two years work experience in an IT Service Management environment.

Certification: Exam & Certification: ISO/IEC20000 Auditor

Inhouse Trainings

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