Usability enables users to achieve goals effectively, efficiently and with satisfaction during designing and evaluating systems, products and services, taking account of the context of use. It is relevant to:

• Regular ongoing use, to enable users to achieve their goals effectively, efficiently and with satisfaction;
• Learning, to enable new users to be become effective, efficient and satisfied when starting to use a system, product or service;
• Infrequent use, to enable users to be effective, efficient and satisfied, with the system on each reuse;
• Use by people with the widest range of capabilities;
• Minimizing the risk and the undesirable consequences of use errors; and 
• Maintenance, in that it enables maintenance tasks to be completed effectively, efficiently and with satisfaction.

When you finish this training, you will:

• Understand the importance of usability when designing a system, product or service;
• Knowing the components of usability;
• Able to explain the application of the concept of usability; and
• Achieve the methodology and tools to perform and execute appropriate usability evaluation or testing for a system, product or service.

Topics:

• Relationship between usability and human centred design
• Definition to usability following ISO 9241-11
• General usability problems of products in practice
• Usability basic framework to identify, assess and manage usability tasks
• Practical tools for usability implement and management
• Templates of usability following ISO/IEC 25062 and ISO/TR 13407

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