The comprehensive training for certified “Quality Manager” includes 5 modules and provides practical knowledge as well as methods and tools for successful development, implementation and improvement of a quality management system (QMS) within the organization. The seminar also includes the “Training for internal Quality Auditor”.

Topics:

Module 1 “QMS”: Successful implementation & further development of QMS
● Fundamentals of MS: terms, standards and structure of ISO 9001:2015 ● Development, implementation and improvement of QMS: “project” implementation of QMS, change management ● Structure of QM documentation: process map, development- and process organization, fundamentals of preparation and documentation of process structures ● Key figures for planning, controlling and improvement of processes

Module 2 “ISO”: Implementation of management system requirements
● Benefits of standard requirements ● Classification and interrelations of ISO 9001:2015 ● The process management model of ISO 9001:2015 – process identification, -definition, -development and implementation, PDC cycle, development of specifications acc. to standard requirements ● Interpretation and application of standard requirements of ISO 9000:2015 ● QM as tool for successful corporate management ● certification process

Module 3 “Methods”: Quality management methods
● Introduction to quality control, -assurance, -management ● QM methods at executive level: BSC, M7 ● QM methods at operational level: Q7, Failure Mode and Effect Analysis (FMEA) and Derivate, Quality-Function-Deployment (QFD), Fault Tree Analysis (FTA), Kano-Model ● QM methods at organizational level: process maturity models, QM methods in projects ● Risk management

Module 4 “Culture”: Integrated management systems, TQM, culture
● Synergies of integrated management systems: quality, environment, occupational health and safety ● Total Quality Management (TQM): awards – models – tools ● Soft skills for QM: individual – group – behavior – communication ● Team: creativity ● Conflict management & mediation ● Legal aspects – legal conformity, CE-label ● QM and marketing

Module 5 “Audits”: Effectiveness of quality management systems
● Training for internal auditors ● Purpose and types of internal & external audits ● Tasks, competences and responsibilities of quality auditors ● Importance of audits and internal certification process ● Preparation, program development & implementation of internal audits ● Preparation and presentation of effective audit reports ● Transaction analysis, conversation skills, audit communication and questioning technique ● Role play for typical audit situations

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