The comprehensive training for certified “Quality Manager Health Care” includes 6 modules and provides knowledge about the relevant Management Systems in health care as well as methods and tools for successful and specific implementation within the organization. The course includes the “Training for internal Quality Auditor Health Care”.

Topics:

Module 1 “QMS”: Successful implementation & further development of management systems
● Introduction & implementation of a Management System ● Development of process cultures ● Process orientation, -structuring and -modelling ● Key figures for planning, controlling and improvement of processes ● Development of QM-documentation ● Quality philosophy and the 7 principles for achieving quality

Module 2 “ISO”: Requirements of management systems, ISO 9001 as example
● Benefits and interpretation of standard requirements ● Current family of standards of ISO 9000:2015 in health care ● Interpretation and application of standard requirements of ISO 9000:2015 in health care ● Knowledge management as standard requirement of ISO 9001 ● Risk based approach

Module 3 “HC”: Specific quality management in health care
● Further norms and standards for QM-systems in health care, ÖNORM EN 15224, interpretation and application ● Certification preparation and -process ● Quality specification and accreditation according to the Joint Commission (JCI) criteria ● Patient related and organizational standards ● Legal compliance and legal aspects

Module 4 “Methods”: Quality management - methods and tools
● Quality methods in health care and service sectors ● Quality within the procurement process ● Failure Mode and Effects Analysis (FMEA) and Ishikawa-Diagram for Cause and Effect Analysis ● Benchmarking ● Customer-oriented methods, risk management methods, CIRS

Module 5 “EFQM”: TQM basics and EFQM excellence model
● Continuous improvement processes ● Basics of the Total Quality Management (TQM) ● EFQM Excellence Model incl. RADAR assessment ● Overview of Environmental-, Occupational Health and Safety- and Integrated Management Systems (IMS) ● Advantages and development of an IMS ● ISO 9004: Management and guidance for a sustainable corporate success ● Employee management and motivation ● Teambuilding and -development, conflict management

Module 6 “Audits”: Effectiveness of quality management systems in health care
● Training for internal Auditor ● Audit purpose, types and process ● Tasks and competences of Quality Auditors in the health care sector ● Requirements for auditors ● Agreement and effectiveness review of improvement measures ● Questioning technique, active listening and assessment procedures ● Transaction analysis, conversation skills and audit communication

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