In this training you will experience, how to incorporate internal mediation in your culture. Different goals, different procedures or simply different points of view: In the operational area, differentiated points of view are part of everyday life. Before these permanently lead to conflicts and thus lead to a possible loss of productivity, it is important to deal with them in a structured manner and to find corresponding solutions.

Topics:

• Basics of mediation: concept, areas of application, possibilities, and limits
• Procedures in mediation
• Confidentiality versus documentation
• Reflection for the sake of growing in all areas, as a team
• Joint creation of a guide for an internal mediation program

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