Quality is essential for developing and providing goods and services. To increase customer satisfaction, internal processes can be improved with the help of systematic tools. In the training course “Basics of Quality Management” you will learn all essential basics concerning the topics quality, customer-, process- and target-orientation, standard requirements and about their practical implementation.

Topics:

  • Objectives and benefits of quality management systems (QMS)
  • Basics, terms, roles and responsibilities in quality management
  • Principles of quality management according to ISO 9001:2015
  • Process management model of ISO 9001:2015
  • Other relevant standards
  • Fundamentals of integrated management systems (ISO 9001, ISO 14001, ISO 45001)

Book courses

Please contact us concerning further inquiries.

Send inquiry

Contact

Sonja Glöckel
Veranstaltungsorganisation

T: +43 (0)5 0454-8170
E: sonja.gloeckel@tuv.at

Facts

Presence course

Training units: 8

Course fee: see course details - On request. Please note that this training course is offered as inhouse training.

Requirements: No

Certification: Certification of participation

Inhouse Trainings

Are you interested in training courses directly in your company?
More information can be found here